Refund Policy


Faulty product

In the event that you receive a product that is in some way defective, please contact our Customer Service team to arrange a replacement or refund. 

Change of mind 

If you change your mind about your purchase, you can return unopened goods to Ultraceuticals within 30 days of purchase for a full refund. Unfortunately, we cannot issue a change of mind refund for any goods that have been opened. Please note you will need to cover shipping charges on returned goods unless the item(s) are being returned as a result of an error on behalf of Ultraceuticals.

Guide to Returning Products

1. All items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely. 

2. Complete the returns form enclosed in your order, and send back the form with your returned items. 

3. Send your return parcel to: 

Renaissance Returns Dept.,
Renaissance Products Ltd,
Renaissance House,
Church Street,
Co Dublin

3. Once we receive your returned product(s), we will issue your replacement or credit immediately.